Calling all Technical Writers!We're running a quick survey to gather your insights on the evolving role of technical writers and the impact of AI on the way we work. Your voice matters, and we’d love to hear from you! What's in it for you? Share your thoughts on how AI is transf...Oct 18, 2024·1 min read
How GenAI can improve API documentation?The API documentation is an essential toolkit for any developer utilizing your APIs to integrate with other business applications. For example, many API documentation tools offer a playground whereby developers can “Try” how APIs produce responses fo...Jul 16, 2024·3 min read
The Era of LLM Agents: Next Big Wave in Knowledge ManagementGartner predicts that search engine volume will drop up to 25% in 2026. This is because of the emergence of GenAI-powered search engines. Customers prefer to use a ChatGPT-like interface to seek answers, which are powered by Large Language Models (LL...Jul 12, 2024·2 min read
Refactoring content for GenAI readiness: Best Practices and GuidelinesRefactoring content is a must, given the proliferation of GenAI tools in the market. Most of the GenAI vendors have scrapped the internet to train their Large Language Model (LLM).Public knowledge vendors likely already use public GenAI bases, and cu...Jul 8, 2024·2 min read
GenAI Knowledge Management StrategyKnowledge management is strategically important to ensure that organizations can innovate by utilizing institutional memory and preserving customer loyalty. About 80% of organizational knowledge is unstructured and available in text, videos, images, ...Jul 1, 2024·2 min read
How Does GenAI Powered Search Engine Work?Generative Artificial Intelligence (GenAI) technology is setting a new trend in how information is being consumed in this AI-first era. It is built on top of Large Language Models (LLMs), which play a huge role in building an assistive search engine ...Jun 26, 2024·2 min read
How to Optimize Content Using GenAI Powered Search Analytics?Technical writers have relied on “lexical search” analytics regarding what keywords have been typed in the search engine on their knowledge base site for analysis. The typical category of analytics includes article performance, search analytics, feed...Jun 21, 2024·2 min read
